New City: Bilbao

Bilbao, the largest city in the Basque Country, stands as a leading example of how inclusive policies can be implemented through strong political will, multilevel governance, and meaningful collaboration with civil society. Since the early 2000s, Bilbao has played a pioneering role in implementing the Basque Country’s progressive migration and citizenship policies.

Bilbao’s approach to migrant inclusion, among the most forward-thinking in Spain, is rooted in robust political commitment and a uniquely autonomous regional context. What truly distinguishes the city is its dedication to inter-institutional cooperation and its active participation in national and international networks that promote human rights, diversity, and intercultural coexistence.

Built on trust and shared responsibility, the city’s governance model relies on stable partnerships between the City Council and local civil society organisations, which play a vital role in co-creating and guiding inclusive municipal strategies.

Read more about the city of Bilbao here in 7 languages and explore some of its most inspiring approaches:

• The Anti-Rumours Strategy: A citywide network of trained anti-rumour agents works to debunk harmful stereotypes and promote accurate, inclusive narratives around migration and diversity.

• Welcoming and orientation services ‘Harreragune’: A comprehensive public service hub that provides coordinated reception, information, and support for newly arrived migrants.

• The Local Immigration Council of Bilbao: A participatory body bringing together migrant-led associations and City Council representatives to shape local policies.

Download the full city report